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Automated Shift Callout (ASC)

VCH is implementing Automated Shift Callout (ASC) in July. Instead of making manual phone calls to offer short notice relief shifts to staff, this process will be automated.  The Ministry of Health requires all BC health authorities to automate this process and some authorities have already implemented ASC. 

All appropriate staff will receive relief shift offers at the same time via technology of their choosing. This could be text, email, phone or all three. The goal is to fill the shift as quickly as possible to ensure safe patient care.  

ASC has three main benefits for staff

  1. You can choose how you want to be notified – text, email, phone call
  2. You have more time to consider if you want the shift 
  3. Compliance with the Collective Agreement – existing protocol is followed 

Learn more about ASC

Contact ASC

Have a question? Email it to: WorkforceSchedulingInquiries@vch.ca 

Automated Shift Callout project updates

SOURCE: Automated Shift Callout (ASC) ( )
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