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<div class="ExternalClass35B64F6638BF4638988922A7736CFCC4"><p>​The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue. <br></p><h2>Call 604-675-3700 between 7:30 a.m. – 11 p.m. Walk in 7:30 a.m. – 9:30 p.m. </h2><p>Our staff includes registered nurses, registered psychiatric nurses, and social workers, psychiatrists and reception staff who are here to help. We provide pathways for people and families to access VCH mental health and/or substance use services in Vancouver and offer an alternative to the Emergency department for people having a non-life threatening mental health and/or substance use issue.<br></p><h2 class="phsa-rteElement-Header2" style="box-sizing:border-box;margin:18px 0px 5px;font-family:proxima-nova;color:#f15d3f;font-size:22px;background-color:#ffffff;"><img src="/PublishingImages/AAC-access-assessment-centre.jpg?RenditionID=1" alt="" style="box-sizing:border-box;border-width:0px;border-style:initial;vertical-align:middle;max-width:100%;margin:5px;" /><img src="/PublishingImages/Joseph-Rosalie-Segal-Family-Health-Centre-AAC.jpg?RenditionID=1" alt="" style="box-sizing:border-box;border-width:0px;border-style:initial;vertical-align:middle;max-width:100%;margin:5px;" /><img src="/PublishingImages/AAC-access-assessment-centre-map.jpg?RenditionID=1" alt="" style="box-sizing:border-box;border-width:0px;border-style:initial;vertical-align:middle;max-width:100%;margin:5px;" /><img src="/PublishingImages/AAC-map-Joseph-Rosalie-Segal.png?RenditionID=1" alt="" style="box-sizing:border-box;border-width:0px;border-style:initial;vertical-align:middle;max-width:100%;margin:5px;" /><br><br></h2><h2>Do you have urgent mental health or substance use concerns?</h2><p>If you feel you or someone else might be in danger of hurting themselves or someone else, call 9-1-1 or go to the hospital emergency department right away.<br></p></div>803 West 12th AvenueLevel 1 East Entrance(604) 675-3705<div class="ExternalClassCA8940FF6D2C43728C32B65552608668"><div><div><p>Call 604-675-3700 between 7:30 a.m. – 11 p.m.</p><p>Walk in 7:30 a.m. – 9:30 p.m.</p><p>Open 7 days a week, including holidays.</p><p><span style="font-size:11pt;line-height:115%;font-family:calibri, sans-serif;"></span><br></p></div></div></div>(604) 675-3700 V5Z 1N1BC<div class="ExternalClass5E77AFF27A82414087174E2A7C109BA3"><p>This nine-storey building is located at the centre of the VGH campus, between the Blusson Spinal Cord Centre and the Leon Judah Blackmore Pavilion. The East entrance opens onto Level 1 of the building, and the South entrance opens onto Level 2. </p><h2>Walking<br></h2><p>If walking up from Broadway St, turn up Willow St and walk uphill, crossing West 10th Ave. Walk along the green space pathway until you see our building on your right hand side. This is the East entrance, on Level 1 of the building.  </p><p>If walking down from West 12th Ave, use the crosswalk located between Heather St and Laurel St to cross West 12th Ave, walking downhill. Our building is visible from here, straight ahead as you are crossing the street.  This is the South entrance, on Level 2 of the building.</p><h2>Parking<br></h2><p>If utilizing a VCH Parkade, locate your parkade on the map (please flip page) and follow the red arrows to our building. Disabled parking zones are located within each parkade.</p><h2>Drop Off Zone<br></h2><p>If utilizing the patient drop off zone on the South side of the building, enter the VGH campus from Heather St. Drive straight until you can turn right, following the building along your right hand side. You will see a covered area on your right hand side for drop off and pick up. </p><p>Please note:  there is absolutely no parking in the drop off/pick up zone.  Vehicles parked in this area will be towed at the owner's expense.</p><p><a href="" target="_blank"><img class="ms-asset-icon ms-rtePosition-4" src="" alt=" " style="box-sizing:border-box;border-style:initial;max-width:100%;width:auto;margin:5px;" />Download parking rates for VCH facilities</a><br></p></div>49.261764,-123.12218510000002<div class="ExternalClassB91988B0ACF4488D8E246B096F3F8239"><p>Eligible adults can self-refer to the AAC by calling or walking into the clinic.<br></p><p>Families and friends concerned about a loved one can call the AAC to provide information. The AAC can provide support to families through: </p><ul><li><p>Assessing support needed, including other supports available (eg spiritual/ faith care, family & friends, family physician)</p></li><li><p>Providing information about resources (eg Family support and Involvement Program, counselling services)</p></li><li><p>Assisting with problem solving</p></li><li><p>Providing supportive listening</p></li></ul><p>Family physicians and external agencies can call the AAC to discuss a patient’s care.<br></p><p>The RACE (Rapid Access to Consultative Expertise) line is also available for family physicians seeking psychiatry expertise Monday to Friday 0800-1700<br></p><p><a href="" target="_blank"></a> </p><p>Local Calls: 604-696-2131<br></p><p>Toll Free: 1-877-696-2131<br></p></div><div class="ExternalClassE3DEF86A74C54BA1A271750273929BFC"><p>​<a href="" target="_blank"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icgen.gif" alt="" />Download the AAC brochure</a><br><a href="/_layouts/15/DocIdRedir.aspx?ID=VCHCA-1797567310-1331" target="_blank"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icgen.gif" alt="" />Download Family Connections support group poster</a><br></p></div><div class="ExternalClass631D2ED7E57A478C94A0116BC9E21E77"><p>The AAC serves City of Vancouver adult residents (17+) who are experiencing or identifying concerns related to Mental Health, Substance Use and/or Addictions by:</p><ul><li><p>providing a point of access to VCH – Vancouver MHSU and Addiction Services</p></li><li><p>providing urgent & brief MHSU service to individuals and supporting families</p></li><li><p>identifying pathways for individuals who require alternate services<br></p></li></ul></div>Joseph & Rosalie Segal & Family Health Centre

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