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<div class="ExternalClass35B64F6638BF4638988922A7736CFCC4"><p>The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use (MHSU) issue. <br></p><p>The AAC serves City of Vancouver adult residents (17+) who are experiencing or identifying concerns related to mental health, substance use and/or addictions. The AAC is located in the Joseph & Rosalie Segal & Family Health Centre at Vancouver General Hospital. <br></p><p> <strong>Urgent mental health or substance use concerns: </strong>If you feel you or someone else might be in danger of hurting themselves or someone else, call 9-1-1 or go to the hospital emergency department right away.<br></p><h2>Message from our <span lang="EN-CA">psychiatrists</span><br></h2><p>We are honoured at the Access and Assessment Centre to provide an accessible, integrated, interdisciplinary coordinated continuum of care as a single point of service access for adults in Vancouver. As psychiatrists, we conduct comprehensive assessments utilizing non-urgent, urgent and emergency inventions with the aims of early service provision and fostering stability in the community. We are a group of experienced physicians with a keen desire to help others and a variety of interest areas and speciality backgrounds. <br></p><p> <img src="/PublishingImages/Lists/Locations%20and%20Services/AllItems/building-edit-rotation.jpg?RenditionID=1" alt="Joseph & Rosalie Segal & Family Health Centre" style="margin:5px;vertical-align:middle;" /><img src="/PublishingImages/Joseph-Rosalie-Segal-Family-Health-Centre-AAC.jpg?RenditionID=1" alt="Access and Assessment Centre building" style="margin:5px;vertical-align:middle;" /> <img src="/PublishingImages/Lists/Locations%20and%20Services/AllItems/waiting%20room2.jpg?RenditionID=1" alt="Access and Assessment Centre waiting room" style="margin:5px;vertical-align:middle;" /> <img src="/PublishingImages/Lists/Locations%20and%20Services/AllItems/front%20desk%202.jpg?RenditionID=1" alt="Access and Assessment Centre front desk" style="margin:5px;vertical-align:middle;" /> <img src="/PublishingImages/Lists/Locations%20and%20Services/AllItems/catchment1.jpg?RenditionID=1" alt="Access and Assessment Centre catchment" style="margin:5px;vertical-align:middle;" /> <img src="/PublishingImages/AAC-access-assessment-centre-map.jpg?RenditionID=1" alt="Access and Assessment Centre location map" style="margin:5px;vertical-align:middle;" /> <img src="/PublishingImages/AAC-map-Joseph-Rosalie-Segal.png?RenditionID=1" alt="Access and Assessment Centre walking directions" style="margin:5px;vertical-align:middle;" /> </p></div>803 West 12th AvenueLevel 1 East Entrance(604) 675-3705<div class="ExternalClassCA8940FF6D2C43728C32B65552608668"><ul><li>Hours: 7 days/week/holidays</li><li>Walk-ins: 7:30 a.m. to 9:30 p.m.</li><li>Phone lines: 7:30 a.m. to 10:00 p.m.</li><li>Open 365 days/year</li><li>Phone: 604-675-3700</li><li>Fax: 604-675-3705</li></ul></div>(604) 675-3700 V5Z 1N1BC<div class="ExternalClass5E77AFF27A82414087174E2A7C109BA3"><p>This nine-storey building is located at the centre of the VGH campus, between the Blusson Spinal Cord Centre and the Leon Judah Blackmore Pavilion. The East entrance opens onto Level 1 of the building, and the South entrance opens onto Level 2. </p><h2>Walking<br></h2><p>If walking up from Broadway St, turn up Willow St and walk uphill, crossing West 10th Ave. Walk along the green space pathway until you see our building on your right hand side. This is the East entrance, on Level 1 of the building.  </p><p>If walking down from West 12th Ave, use the crosswalk located between Heather St and Laurel St to cross West 12th Ave, walking downhill. Our building is visible from here, straight ahead as you are crossing the street.  This is the South entrance, on Level 2 of the building.</p><h2>Parking<br></h2><p>If utilizing a VCH Parkade, locate your parkade on the map (please flip page) and follow the red arrows to our building. Disabled parking zones are located within each parkade.</p><h2>Drop Off Zone<br></h2><p>If utilizing the patient drop off zone on the South side of the building, enter the VGH campus from Heather St. Drive straight until you can turn right, following the building along your right hand side. You will see a covered area on your right hand side for drop off and pick up. </p><p>Please note:  there is absolutely no parking in the drop off/pick up zone.  Vehicles parked in this area will be towed at the owner's expense.<br></p><p><span style="font-size:11.5pt;font-family:calibri, "sans-serif";"><a href="" target="_blank">VGH Parking information</a> </span></p></div>49.261764,-123.12218510000002<div class="ExternalClassB91988B0ACF4488D8E246B096F3F8239"><p>Eligible adults can self-refer to the AAC by calling or walking into the clinic.<br></p><p>Families and friends concerned about a loved one can call the AAC to provide information. The AAC can provide support to families through: </p><p></p><ul><li>Assessing support needed, including other supports available (eg spiritual/ faith care, family and friends, family physician)</li><li>Providing information about resources (eg Family support and Involvement Program, counselling services)</li><li>Assisting with problem solving</li><li>Providing supportive listening</li></ul><p></p><p></p><p>Family physicians and external agencies can call the AAC to discuss a patient’s care. You are also welcome to send relevant collateral via fax. Please fill the <a href="/Documents/AAC-referral-form.pdf" target="_blank">AAC referral form</a>.<br></p><p>The RACE (Rapid Access to Consultative Expertise) line is also available for family physicians seeking psychiatry expertise Monday to Friday 0800-1700<br></p><p> <a href="" target="_blank"></a> <br>Local Calls: 604-696-2131 <br>Toll Free: 1-877-696-2131</p></div><div class="ExternalClass3B0E9C847DD74C48B9B71B235AA92405"><div><ul><li>​<a href="" target="_blank">Download the AAC brochure</a></li><li> <a href="/_layouts/15/DocIdRedir.aspx?ID=VCHCA-1797567310-1331" target="_blank">Download Family Connections support group poster</a><br></li></ul><div><strong>Other information</strong><br></div><div><p></p><p></p><p></p><ul><li><a href="">How we manage your personal information</a></li><li><a href="">VCH Policy on Respect </a><br></li><li><a href="">Indigenous health</a><br></li><li><a href="">Prism services</a><br></li></ul> <p><strong>Other resources</strong><br></p><ul><li><a href="" target="_blank">Canadian Mental Health Association, BC Division (CMHA)</a><br>604-688-3234<br>Toll-free: 1-800-555-8222 <br></li><li><a href="">BC Schizophrenia Society</a><br>604-270-7841<br>1-888-888-0029</li><li><a href="" target="_blank">Hope Centre (North Shore Residents)</a><br>604-984-5000</li><li><a href="">Richmond Residents MHSU Access</a></li><li><a href="">Fraser Health Authority Mental Health and Substance Use Services</a><br></li><li style="text-align:left;"><a href="">BC Partners for Mental Health and Substance Use Information (BCP) </a><br></li><li><strong>Vancouver Coastal Distress Line (24/7)</strong><br>604-872-3311</li><li><strong>1-800-SUICIDE</strong> <br>1-800-784-2433<br>24/7 provincial access for anyone thinking of or affected by suicide, or concerned about others' safety. <br></li><li><strong>Mental Health Support Line<br></strong>24/7 provincial access to emotional support, information and resources. <br>310-6789 (no area code)<br></li><li><strong>Online Crisis Support</strong><br>12:00 pm to 1:00 am daily<br>For youth: <a href=""></a><br>25 and older: <a href=""> </a><br></li><li><strong>ACCESS Central</strong><br>1-866-658-1221<br>A screening and referral line for different detox services. </li><li><b>bc211<br></b>information and referral services for specialized help lines<br>Dial or text 211. <br><a href="" target="_blank"></a><br></li></ul></div></div></div><div class="ExternalClass631D2ED7E57A478C94A0116BC9E21E77"><p>The AAC serves City of Vancouver adult residents (17+) who are experiencing or identifying concerns related to Mental Health, Substance Use and/or Addictions by:</p><p></p><ul><li>providing a point of access to VCH – Vancouver MHSU and Addiction Services</li><li>providing urgent & brief MHSU service to individuals and supporting families</li><li>identifying pathways for individuals who require alternate services</li></ul><p></p></div>Vancouver General Hospital - Joseph & Rosalie Segal & Family Health CentreServices we provide at AACServices we do not provide at AAC<div class="ExternalClass3AC78BA513F34D769D9E69FE2CC72C5E"><p>We provide service by phone, in office, or virtually.</p><ul><li>MHSU clinician assessments</li><li>Psychiatric assessment and diagnostic clarification</li><li>Referrals to VCH Vancouver MHSU services</li><li>Information on accessing VCH Addiction Services</li><li>Direct admission to VGH Inpatient Psychiatry</li><li>Crisis intervention</li><li>Family support, including accepting collateral information from families/supports and collaborating in patient care<br></li></ul><p>AAC is comprised of a multidisciplinary and diverse group of compassionate and trauma informed professionals. This includes Registered Nurses, Registered Psychiatric Nurses, Social Workers, Psychiatrists and administrative staff. We strive to provide high quality care to achieve the best health outcomes for our clients.<br></p><p>Our staff are able to provide assessment, support, stabilization, crisis management and follow-up over the phone and in person. We will work to determine the best services and interventions for our clients using a recovery oriented approach.<br></p></div><div class="ExternalClassBB6103D7471B49C79018FEC629C37AAB"><ul><li>​Non-MH&SU assessments attention-deficit/hyperactivity disorder (ADHD), autism, developmental disability/neuropsych, eating disorders, Medical Assistance in Dying (MAiD), Insurance Corporation of British Columbia (ICBC), Ministry of Children and Family Development (MCFD), WorkSafeBC, Person with Disability (PWD), and Canadian Pension Plan Disability Benefits (CPPD)</li><li>Psychiatry notes for illness or accommodations for work/school</li><li>Second opinions </li><li>Housing applications</li><li>Counselling services or referrals to counselling services</li><li>Prescription refills <br></li></ul><p><br></p></div>

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