Skip to main content

Accessing mental health & substance use services

Information on substance use services is available on this webpage.

In an emergency

If you feel you might be in danger of hurting yourself or someone else, you should call 9-1-1 or go to a hospital emergency department right away.

Call for health advice

HealthLink BC is a 24-hour free phone line for confidential health information and advice. Call 8-1-1 or for deaf or hearing-impaired call: 1 (866) 889-4700.

Vancouver resources

  • Access & Assessment Centre (AAC) - Help for you, your family member or your friend during a non-life threatening mental health and/or substance use issue. The AAC serves City of Vancouver adult residents (17+) who are experiencing or identifying concerns related to Mental Health, Substance Use and/or Addictions. Open seven days a week: Call 604-675-3700 between 7:30 a.m. – 10 p.m. or Walk in 7:30 a.m. – 9:30 p.m. (Joseph & Rosalie Segal & Family Health Centre, VGH, 803 west 12th ave.) 

  • Older adult mental health: (604) 709-6785, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Addiction services: 1 (866) 658-1221, available Monday to Sunday from 9 a.m. to 7:45 p.m.

Richmond resources

Coastal resources

  • North Shore: (604) 984-5000, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Pemberton (note voicemail indicates Whistler MHSU): (604) 698-5861, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Powell River: (604) 485-3300, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Squamish: (604) 815-3008, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Sunshine Coast (Gibsons, Sechelt & Pender Harbour): (604) 855-6101, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Whistler: (604) 698-6455, available Monday to Friday from 8:30 a.m. to 4:30 p.m.

Crisis intervention and suicide prevention

Professionally trained volunteers can provide free, confidential, non-judgmental, emotional support if you are experiencing feelings of distress or despair.

  • Vancouver, Richmond, North Shore and Sea to Sky: (604) 872-3311, available 24 hours a day, 7 days a week. For deaf or hearing-impaired call: 1 (866) 872-0113

  • Howe Sound, Sunshine Coast and Bella Coola: 1 (866) 661-3311 (toll-free), available 24 hours a day, 7 days a week

  • Richmond CHIMO Community Services: (604) 279-7070, available 8 a.m. to midnight, 7 days a week

  • Provincial Crisis Centre of BC: 1 (800) SUICIDE - 1 (800) 784-2433, available 24 hours a day, 7 days a week, youth chat and crisis chat also available

  • Seniors Distress Line: (604) 872-1234, available 24 hours a day, 7 days a week

  • Visit the Emergency mental health care page for information on what to expect during a mental health emergency. 

Kids Help Phone

Immediate and caring support, information and if necessary, referral to a local community or social service agency.
Phone: 1 (800) 668-6868

Youth in BC Distress Line

24-hour distress line staffed by trained volunteers who are committed to helping youths in crisis.
Phone: (604) 872-3311

Problem Gambling Help Line

A province-wide information and referral service for anyone who is adversely affected by their own, or another's gambling habits.
Phone: 1 (888) 795-6111 (Deaf and hard of hearing callers call collect: (604) 875-0885)
SOURCE: Accessing mental health & substance use services ( )
Page printed:

Copyright © Vancouver Coastal Health. All Rights Reserved.