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Accessing mental health & substance use services

In an emergency

If you feel you might be in danger of hurting yourself or someone else, you should call 911 or go to a hospital emergency department right away.

Trusted health advice

HealthLink BC is a 24-hour resource for confidential health information and advice. Phone: dial 8-1-1 or for deaf or hearing-impaired call: 1 (866) 889-4700 

Vancouver resources

  • Adult Mental Health: Access & Assessment Centre (604) 675-3700 - phone lines and clinic open 24 hours a day, 7 days a week. Or visit the Joseph & Rosalie Segal & Family Health Centre, Level 1 East Entrance, 803 West 12th Avenue, Vancouver, BC V5Z 1M9.

  • Older Adult Mental Health: (604) 709-6785 - phone lines open Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Addiction Services: 1 (866) 658-1221 - phone lines open Monday to Sunday from 9 a.m. to 7:45 p.m.

Richmond resources

  • Richmond Mental Health Emergency Services - (604) 244-5562 - phone lines open 11 a.m. to 10 p.m., 7 days a weekAdult

  • Mental Health & Addiction: (604) 244-5488 - phone lines open Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Older Adult Mental Health & Addiction: (604) 675-3975 - phone lines open Monday to Friday from 8:15 a.m. to 4:15 p.m.

Coastal resources

  • North Shore: (604) 983-6020 - phone lines open Monday to Friday from 9 a.m. to 4:30 p.m.

  • Pemberton: (604) 698-5861 - phone lines open Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Powell River: (604) 485-3300 - phone lines open Monday to Wednesday from 8:30 a.m. to 4:30 p.m.

  • Squamish: (604) 815-3008 - phone lines open Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Sunshine Coast (Gibsons, Sechelt & Pender Harbour): (604) 885-6101 - phone lines open Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Whistler: (604) 698-6455 - phone lines open Monday to Friday from 9 a.m. to 5 p.m.

Crisis intervention and suicide prevention

Professionally trained volunteers can provide free, confidential, non-judgmental, emotional support if you are experiencing feelings of distress or despair.

  • Vancouver, Richmond, North Shore and Sea to Sky: (604) 872-3111 - phone lines open 24 hours a day, 7 days a week. For deaf or hearing-impaired call: 1 (866) 872-0113

  • Howe Sound, Sunshine Coast and Bella Coola: 1 (866) 661-3311 (toll-free) - phone lines open 24 hours a day, 7 days a week

  • Richmond CHIMO Community Services: (604) 279-7070 - phone lines open 8:00 a.m. to midnight, 7 days a week

  • Provincial Crisis Centre of BC: 1 (800) SUICIDE - 1 (800) 784-2433 - phone lines open 24 hours a day, 7 days a week, youth chat and crisis chat also available

  • Seniors Distress Line: (604) 872-1234 - phone lines open 24 hours a day, 7 days a week

Kids Help Phone
Immediate and caring support, information and, if necessary, referral to a local community or social service agency.
Phone: 1 (800) 668-6868

Youth in BC Distress Line

24-hour distress line staffed by counsellors and trained volunteers who are committed to helping youths in crisis.
Phone: (604) 872-3311

Problem Gambling Help Line

A province-wide information and referral service for anyone who is adversely affected by their own, or another's gambling habits.
Phone: 1 (888) 795-6111 (Deaf and hard of hearing callers call collect: (604) 875-0885)
SOURCE: Accessing mental health & substance use services ( )
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