The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue. The AAC offers short term treatment on-site, by telephone and by mobile response. Clinical staff provide 24/7 support, stabilization and crisis management to clients.
Our staff includes registered nurses, registered psychiatric nurses, and social workers, psychiatrists and reception staff who are here to help 24/7. We are the single point of access to VCH mental health and/or substance use services in Vancouver and offer an alternative to the Emergency department for people having a non-life threatening mental health and/or substance use issue.
Call (604) 675-3700 - available 24/7, 365 days a year
Walk in: Joseph & Rosalie Segal & Family Health Centre
Level 1 East Entrance
803 West 12th Avenue, Vancouver, BC V5Z 1M9
We're here to help match a person’s need to the right services and the right resources at the right time. We provide pathways for people and families to access Mental Health and Substance use services, including timely and client-centred access to services in the VGH Emergency Department.
Download the AAC brochure
Download Family Connections support group information
Services are limited to City of Vancouver residents ages 17+ who are experiencing a non-life threatening Mental Health and/or Substance Use issue. If you are not sure, call the AAC to ask.
Eligible adults can self-refer to the AAC by calling or walking-in to the clinic. Families and Friends concerned about a loved one can call the AAC to initiate a referral for eligible adults.
For medical emergencies call 9-1-1.
- If you feel you might be in danger of hurting yourself or someone else, call 9-1-1 or go to the hospital emergency department right away.
- If you feel a family member, friend or co-worker might be in danger of hurting themselves or someone else, call 9-1-1 or take them to a hospital emergency department right away.