Skip to main content

AAC information for health professionals

Your patient is eligible for Vancouver's Access & Assessment Centre services if they are:

  • A Vancouver Resident
  • An adult, age 17+
  • Experiencing a non-life threatening mental health and/or substance use issue

When to send your patient to the emergency department

Send your patient to the emergency department if they are experiencing acute or significant signs of:

  • Suicidal thinking
  • Self-harming behaviours
  • Highly intoxicated
  • Psychosis
  • Possible medical issues
  • Aggressive/ violent behaviour

Who can refer to the AAC?

  • Self & family initiated
  • Family physicians
  • Community programs
  • Hospital emergency departments
  • In-patient units
  • Police
  • Ambulance

Note: As of November 1, 2017, the Vancouver Access and Assessment Centre (AAC) is no longer requiring paper referrals from external programs or family physicians. Faxed referrals received after this date will not be processed.

Please encourage your patient to walk in or call the AAC to receive services. Family physicians and external programs are still able to make phone referrals to the AAC by calling: (604) 675-3700

What services can your client/patient access through the AAC?

The AAC provides a single point of access to VCH mental health and substance use programs

Interested in developing a program like the AAC in your community?

Please contact AAC manager Georgina Maddern to access detailed information about the AAC model.

SOURCE: AAC information for health professionals ( )
Page printed:

Copyright © Vancouver Coastal Health. All Rights Reserved.