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AAC information for health professionals

Your patient is eligible for Vancouver's Access & Assessment Centre services if they are:

  • A Vancouver Resident
  • An adult, age 17+
  • Experiencing a non-life threatening mental health and/or substance use issue

When to send your patient to the emergency department

Send your patient to the emergency department if they are experiencing acute or significant signs of:

  • Suicidal thinking
  • Self-harming behaviours
  • Highly intoxicated
  • Psychosis
  • Possible medical issues
  • Aggressive/ violent behaviour

Who can refer to the AAC?

  • Self & family initiated
  • Family physicians
  • Community programs
  • Hospital emergency departments
  • In-patient units
  • Police
  • Ambulance

Please ensure that referral forms are filled out in entirety. Incomplete referrals will experience service delays.

What services can your client/patient access through the AAC?

The AAC provides a single point of access to VCH mental health and substance use programs

Interested in developing a program like the AAC in your community?

Please contact the AAC manager Georgina Maddern Georgina.Maddern@vch.ca for access to detailed information about the AAC model.

Leading Big Change conference video

On November 17, 2016, members of the Vancouver Acute Mental Health and Substance Use service redesign leadership team presented on the many changes made to services and access over the past three years. Leading Big Change focuses on the how to of leading system level change. We explored the Vancouver Mental Health & Substance Use services redesign, sharing our success and what we learned about our new Access & Assessment Centre. Watch the 1.5 hour video of the conference.

SOURCE: AAC information for health professionals ( )
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