Your patient is eligible for Vancouver's Access & Assessment Centre services if they are:
When to send your patient to the emergency department
- A Vancouver Resident
- An adult, age 17+
- Experiencing a non-life threatening mental health and/or substance use issue
Send your patient to the emergency department if they are experiencing acute or significant signs of:
- Suicidal thinking
- Self-harming behaviours
- Highly intoxicated
- Possible medical issues
- Aggressive/ violent behaviour
- Self & family initiated
- Family physicians
- Community programs
- Hospital emergency departments
- In-patient units
Note: As of November 1, 2017, the Vancouver Access and Assessment Centre (AAC) is no longer requiring paper referrals from external programs or family physicians. Faxed referrals received after this date will not be processed.
Please encourage your patient to walk in or call the AAC to receive services. Family physicians and external programs are still able to make phone referrals to the AAC by calling: (604) 675-3700
The AAC provides a single point of access to VCH mental health and substance use programs
Please contact the AAC manager Georgina Maddern Georgina.Maddern@vch.ca for access to detailed information about the AAC model.
On November 17, 2016, members of the Vancouver Acute Mental Health and Substance Use service redesign leadership team presented on the many changes made to services and access over the past three years. Leading Big Change focuses on the how to of leading system level change. We explored the Vancouver Mental Health & Substance Use services redesign, sharing our success and what we learned about our new Access & Assessment Centre. Watch the 1.5 hour video of the conference.