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For patients and clients

We're lucky to live in a time where technology can be used for a variety of different tasks—including a visit with your health care team. Vancouver Coastal Health is committed to increasing the number of virtual health care visits in our region. To help facilitate this, we've put together some resources below to help support you in your next virtual visit.

Technical support

Call 1-844-442-4433 toll-free for patients needing support connecting to their virtual health visit. The helpdesk is available Monday to Friday from 7 a.m. – 5 p.m.

Setting up video conferencing

Have you received an invitation from your health-care provider regarding a virtual visit via Zoom—our video conferencing solution? Please see information below on how to get started:

  1. If your visit has been identified by your clinician as appropriate for a virtual visit, you'll receive an email from your health-care provider with next steps.

  2. Join Zoom from web browser or download the Zoom app to your mobile device. Join a Zoom test meeting to make sure it's working. 

  3. Prior to your virtual appointment, review the virtual patient notice.

  4. Once your appointment has been confirmed, you'll receive a second email from your health-care provider with a link to join the Zoom meeting.


Canada Health Infoway Resources 

Canada Health Infoway works with governments, health care organizations, clinicians and patients to make health care more digital in order to facilitate faster, more seamless and secure information sharing. They are an independent, not-for-profit organization funded by the federal government.  Included below are some informative resources from Canada Health Infoway.  For more information please visit:

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