For physicians and clinicians

Zoom password notification

Beginning May 26, 2020, passwords will be required for all new and recurring Zoom meetings. For instructions on how to add a password to your meeting, please see the Meeting Password Guide.

Zoom 5.0 Update

As of May 31, 2020, Zoom desktop applications older than version 5.0 will no longer work. If you are working from home, please bring your laptop on site and connect to the VCH network to receive the application updates. This can take more than 2 hours and needs to be completed between May 27-30.

For care providers who would like to set up virtual meetings and appointments, you have the option to use Zoom. This is a great option for patients and clients who do not need to come to a health care setting for their appointment.

Requesting access to Zoom

To request a Zoom license, please complete this survey.
Use your personal device and personal network data (smart phone, tablet or personal computer) to download the "Zoom Cloud Meetings" app. At this time, we ask that staff do not use VCH devices to launch this application. Many internet providers are now offering free access to networks. The Enhanced Access by Internet Providers outlines details.
Once you receive your license, you can activate your Zoom account. Follow the instructions in the email from Zoom and set your password
Test Zoom on your device to ensure it's working prior to your first use: Go to https://www.zoom.us/test
You're now ready to use Zoom!

Note: At this time, the use of personal device and personal network data (not VCH networks) is the preferred method of utilization due to limited VCH network capacity.

Using Zoom

Resources to help you use Zoom:

VCH Zoom User Manual - How to join a ZOOM meeting
FAQs – Zoom meetings for physicians/clinicians
Zoom and PIPEDA/PHIPA Compliance
Zoom help centre

Requesting a tablet

A new process has been initiated to support clinical areas in getting access to tablets to support virtual connections, including Zoom and Virtual Interpretation.

For internal VCH staff and team, visit the tablet virtual health page on the intranet to request a tablet.

For contracted providers who are non-VCH staff but provide care to VCH clients, email communityinformatics@vch.ca.

Information needed to process a tablet request

What is the urgency of this request?
Who will be using the tablet and how will the tablet be used? (eg. Video Consultation, Family Virtual Connection, Interpretation)
What applications do you need? (eg. Zoom, Virtual Interpreter, Google Translate)

Using tablets

Read theTablet Handout for information on logging into Zoom, Language Line and cleaning your tablet
Visit the VCH intranet for Tools for virtual communications - Zoom, Facetime, Virtual Interpreter
Tips for using tablets:

Remember to keep the tablet charged whenever possible
Clear the FaceTime history & Zoom chat history
Create a sign-in/out sheet for tracking

For questions related to Zoom license or education, please email communityinformatics@vch.ca.