Intensive Case Management Teams (ICMT) at Heatley Community Health Centre

Crisis support

If there is a life-threatening safety concern, please call 9-1-1 or go to the Emergency Department at your nearest hospital.

Suicide prevention hotline: 1-800-784-2433

BC Crisis Line: 310-6789

Kids Help Phone: 1-800-668-6868

Indigenous Crisis and Support Line - KUU-US Crisis Support Line: 1-800-588-8717

Harm reduction: Toward the Heart

Intensive Case Management Teams (ICMT) provide a support role for people who experience severe substance abuse problems, chronic unmet medical needs, and multiple barriers for accessing services. Services are offered on a completely outreach basis and the goal is to stabilize clients and connect them to appropriate long-term services. ICMT at Heatley includes two intensive case management teams - Innercity ICMT and Women's ICMT.

Women’s Intensive Case Management Team (Women's ICMT)

The Women’s Intensive Case Management Team works with marginalized women (Trans inclusive). The team accepts referrals from DTES-partnered women’s organizations and housing organizations that work with marginalized women not connected to health services and meet the mandate of ICMT.

Referrals: Women’s ICMT accepts referrals from partnered community organizations.

Address: 330 Heatley Ave, Vancouver, BC V6A 3G3
Hours of operation: 8:30 a.m. - 4:30 p.m. Monday to Saturday, closed on Sundays and statutory holidays.
Women’s ICMT Cellphone: (778) 866-3827
Fax: (604) 297-9673
Email: WomensICMT@vch.ca

Innercity Intensive Case Management Team

Referrals: Innercity ICMT accepts referrals from VCH partners and St. Pauls’ Hospital.

Address: 330 Heatley Ave, Vancouver, BC V6A 3G3
Hours of operation: 8:30 a.m. - 4:30 p.m. Monday to Saturday, closed on Sundays and statutory holidays.
Heatley ICMT Cellphone: (604) 290-2335
Fax: (604) 297-9673
Email: HeatleyICMT@vch.ca

Monday: 8:30 a.m. to 4:30 p.m.
Tuesday: 8:30 a.m. to 4:30 p.m.
Wednesday: 8:30 a.m. to 4:30 p.m.
Thursday: 8:30 a.m. to 4:30 p.m.
Friday: 8:30 a.m. to 4:30 p.m.
Saturday: 8:30 a.m. to 4:30 p.m.
Sunday: Closed

Closed on Sundays and statutory holidays.

Parking & Transportation

Street parking only.

Please note: The downstairs community health clinic is wheelchair accessible, but the upstairs mental health area is not.

Learn about the location

Heatley Community Health Centre

Heatley Community Health Centre brings existing programs and services together so clients get the care they need at one location. Primary care, mental health and substance use services, harm reduction and specialized care are all available on-site.

Learn about the service