Medical mask policy in effect during respiratory illness season
Masks are currently required in all patient care areas of hospitals, long-term care facilities and community health-care sites and clinics. Please do not enter these facilities if you have cold or flu-like symptoms, such as runny nose, sore throat, fever, cough, shortness of breath/trouble breathing, diarrhea or vomiting. Do not enter these facilities if you feel unwell, no matter how mild the symptoms.
Visitors to long-term care and seniors’ assisting living facilities need to wear a medical mask in common areas and when participating in indoor events in common areas.
Thank you for helping keep patients and staff healthy this season.
Laboratory services at LGH provides a full range of services such as blood collection, colon cancer screening tests and more to patients within Vancouver Coastal Health (VCH) and other healthcare facilities across the province.
How to access Laboratory Services at LGH
Get a lab requisition form
You will need a laboratory requisition for any test at a VCH laboratory. Have your primary health care provider complete a lab requisition form.
Note for referring health professionals:
Referrals are accepted by fax or patient walk-in. Urgent referrals are accepted by phone. Many offices do not accept direct calls from patients after referral to book their own appointments.
Required information/investigations for all referrals:
- LM labs approved requisition
- Ordering practitioner's full name, contact information and MSP number.
- Laboratory requisitions must be filled out with all MoH-required information, or patients will not be accepted.
For full details on Laboratory Services for referring health professionals, visit https://one.vch.ca/dept-project/VCH-Regional-Laboratory-Medicine (VCH, PHC or PHSA staff login required).
Book an appointment online
Sign up or log into the Outpatient Laboratory Online Booking System and pick this location or your preferred laboratory location and appointment date and time. You can use your online account from any device to book, change or cancel any appointment.
If you're a first time user of the booking system, you'll be asked to create an account. You only have to create an account once.
Questions about the online system? Review the Laboratory Online Booking FAQs for support.
Not all tests are available at all laboratory sites at all times; some tests require an appointment or fasting before specimen collection.
Prepare for your test
You will need to prepare for the test differently depending on the type of test you're receiving. Review instructions on how to prepare for a test before your visit. Instructions available include:
- How to prepare for a urine test
- How to collect a stool sample
- How to collect a urine sample
Check with your doctor or the laboratory you're visiting with any specific questions about sample collection.
At the Laboratory
Double-check your demographic information on the laboratory requisition to ensure it is correct. If the information is not correct, please contact your health care provider.
On the day of your appointment, bring the laboratory requisition, along with a piece of government-issued identification, such as the BC Services Card, to the laboratory.
Read the At the Laboratory FAQs for full details on what to expect at the laboratory.
Get your test results
There are multiple ways to get your test results, depending on the type of test you have. Turnaround times for results depend on the type of test you have.
Get results online with MyCareCompass
Many results for outpatient tests performed at VCH laboratories are available online through the fast and secure MyCareCompass system. Patients who are registered at MyCareCompass can get results electronically.
You may be authorized to self-monitor for specific results, such as INR. Self-monitoring requires that your doctor authorize the laboratory to release your results to you by phone. Please speak to the staff at your laboratory about how to arrange this.
Getting results by mail
Please speak to the staff at your laboratory for instructions on how to receive your results by mail.
Request to access patient's file
If you are a caregiver, to request information from your child's medical file, print the release of information form. Once complete, fax or mail the form to the Hospital where you are making the request (instructions and a contact list are included with the release of information form).
Please note that due to the volume of requests received, it may take four weeks or more to process release of information. For privacy reasons, DO NOT send personal medical information by email.
Hours of operation
- Monday: 7:30 am to 5:00 pm
- Tuesday: 7:30 am to 5:00 pm
- Wednesday: 7:30 am to 5:00 pm
- Thursday: 7:30 am to 5:00 pm
- Friday: 7:30 am to 5:00 pm
- Saturday: 8:00 am to 12:00 pm
- Sunday: 8:00 am to 12:00 pm
The clinic is closed on statutory holidays.
Parking & Transportation
Lions Gate Hospital is located on 231 East 15th Street in North Vancouver.
Paid visitor parking is available in the hospital parkade on 15th Street, east of St. Georges Avenue.
For detailed information regarding parking, public transit and wheelchair accessibility, please review the LGH Patient & Family Handbook.
Lions Gate Hospital (LGH)
Lions Gate Hospital (LGH) provides a full range of general and many specialized acute care services, including general medicine, emergency and critical care, general surgery, orthopedics, maternity, pediatrics, psychiatry, chemotherapy, cardiac care, diagnostics, nuclear medicine, palliative care, rehabilitative services and neurosurgery.