Respectful workplace reporting
Report respectful workplace complaints. Ask questions safely and securely. All reporting is confidential and you can choose to remain anonymous.
Vancouver Coastal Health (VCH) provides an accessible way for staff and medical staff to report respectful workplace complaints.
The centralized service is easy to use and available by phone or online 24 hours a day, seven days a week from any location. You decide whether to provide your name and contact information in your report, and if you don't, your anonymity will be protected.
You can confidentially report complaints by phone or online. As this is a third-party platform, please do not include any patient information.
Confidentially report complaints by phone or online:
- Report by phone by calling toll-free 1 (866) 858-6014
- Report online from any computer or mobile device.
Staff and medical staff can report complaints related to bullying, harassment, team conflict, sexual harassment, physical violence or assault, racism and discrimination. The service is designed to be accessible and inclusive and is supported by responsive staff who receive ongoing equity, diversity and inclusion (EDI), anti-racism and cultural sensitivity training.
- For additional support, VCH Employee and Family Assistance Program (EFAP) is available 24/7. To request 24/7 crisis support, please call at 1-833-533-1577, press 1 for English or 2 for French, and then press 1 to be connected with a counsellor.
- For additional mental health and crisis support for Indigenous People, please call the KUU-US Crisis Line (1-800-588-8717), Métis Crisis Line (1-833-638-4722), and Hope for Wellness Line (1-855-242-3310).
- Contracted physicians also have access to the EFAP services provided by TELUS Health through the Physician Health Program (PHP) 1-800-663-6729.
Reporting line feedback
If you choose to report a complaint using the enhanced service, you will have the option to provide feedback.
Resources
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Employee and Family Assistance Program (EFAP)
To request 24/7 crisis support, please call 1-833-533-1577, press 1 for English or 2 for French, and then press 1 to be connected
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Mental health and crisis support for Indigenous people
KUU-US Crisis Line is also available at 1-800-588-8717
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Mental health and crisis support for Indigenous people
Métis Crisis Line is also available at 1-833-638-4722.
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Mental health and crisis support for Indigenous people
Hope for Wellness Line is also available at 1-855-242-3310.
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Physician Peer Support and Physician Health Program
Physician Peer Support and Physician Health Program is also available at 1-800-663-6729.
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Respectful workplace reporting line toll-free number
Call to speak confidentially or anonymously to a live agent.
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HR Advisor Lookup
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Employee and Family Assistance Program (EFAP) provided by TELUS Health
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Respectful Workplace & Human Rights policy
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Respectful workplace employee brochure
View on one.vch.ca
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