Home support services support independence, health, and wellness in your own home as long as possible.

 

What to expect

Home support is care at home to help you remain independent and enhance quality of life. Our services supplement how you care for yourself, in addition to supports provided by your family, friends, community, or other available services.

Our services are personal support services provided by community health workers (CHWs) to clients who require assistance with daily living activities such as: 

  • Bathing, dressing and toileting
  • Helping you move around or get in and out of bed safely
  • Heating and serving meals
  • Providing a break for your caregiver
  • Helping you take your medication

Examples of services that home support does not provide include: 

  • Extensive cleaning and cooking
  • Banking, handling your money, and financial transactions
  • Errands, personal shopping, and driving to appointments
  • Yard work, home maintenance
  • Companionship, child care, and pet care
  • Services that involve heavy lifting or climbing

There may be other programs or community organizations that are able to assist you with these tasks. HealthLink BC provides listings for health services across the province. For help searching the directory, call 8-1-1 to speak with a health service navigator. 

Frequently Asked Questions

  • How can I access Home Support?

    Home and community care services have general eligibility criteria based on citizenship, residency, age and health condition, and specific criteria for each service based on your assessed needs. You can contact the home and community care access line to arrange for care or have a health-care professional make a referral on your behalf.

    Review the full eligibility criteria and how to arrange home and community care services.

  • Is home support right for me?

    Home support services are suitable if you have been assessed as requiring personal assistance and/or respite for a caregiver through a clinical assessment. 

  • Is there a cost for home support services?

    Although the government subsidizes home support, you may need to pay for some of the cost. This is calculated based on your income and is guided by Ministry of Health policy. Your situation can be reviewed if the cost of service results in severe financial hardship. 

    For information on how the cost is calculated, visit the BC Gov home support webpage.

    If your health condition is due to an illness or injury for which a third party (e.g., ICBC, WorkSafe BC) is responsible, you will need to contact that third party about services offered.

    For more information, talk to your VCH clinician.

Resources

Share your feedback

We are committed to supporting your independence, health, and wellness by delivering VCH home support services. Your feedback is highly valued. If you have questions or concerns about your care, staff boundaries or conduct, please talk about it with the person who cared for you or that person’s supervisor or manager. It is best to talk about your concerns when and where they happen.

If you are unsatisfied with how your concerns were handled, contact Patient Care Quality Office (PCQO).

Choice in Supports for Independent Living (CSIL)

CSIL is a care option that provides more flexibility than traditional home support and also puts greater responsibility on you since you become the employer and manager of your home support services. As a CSIL employer, you receive money from VCH to hire, manage, and pay your own home support staff.

Learn more about CSIL

Health Career Access Program (HCAP)

Get paid to learn and having a job waiting for you as soon as your training is done with the Vancouver Coastal Health (VCH) Health Career Access Program (HCAP). Learn more about this program and how you can apply.

The Flexible Adaptable Home Support Team (FAHST)

FAHST provides Home Support services to vulnerable clients who may require more flexibility and consistency in their care. Home Support workers trained in trauma-informed care, cultural safety and harm reduction make up the team and work with the support of licensed practical nurses, registered nurses, and others.

Learn more about FAHST

Find this service near you

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  • Community health centres

    Central Community Health Centre

    132 West Esplanade North Vancouver
  • Community health centres

    Evergreen Community Health Centre

    3425 Crowley Drive Vancouver
  • Other

    Home health & home support Bella Coola

    P.O. Box 220 Bella Coola
  • Community health centres

    Pacific Spirit Community Health Centre

    2110 West 43rd Avenue Vancouver
  • Community health centres

    Parkgate Community Health Centre

    2nd floor, 3625 Banff Court North Vancouver
  • Community health centres

    Pemberton Health Centre

    1403 Portage Road, PO Box 8 Pemberton
  • Community health centres

    Pender Community Health Centre

    59 West Pender Street Vancouver
  • qathet General Hospital

    5000 Joyce Avenue Powell River
  • Community health centres

    Raven Song Community Health Centre

    2450 Ontario Street Vancouver
  • Other

    Richmond Community Health Access Centre (CHAC)

    7671 Alderbridge Way Richmond
  • Community health centres

    Robert & Lily Lee Family Community Health Centre

    1669 East Broadway Vancouver
  • Community health centres

    South Community Health Centre

    6405 Knight Street Vancouver
  • Community health centres

    Squamish Community Health Centre

    1140 Hunter Place Squamish
  • Other

    Sunshine Coast Home Support

    5630 Inlet Avenue Sechelt
  • Community health centres

    Three Bridges Community Health Centre (West End)

    1128 Hornby Street Vancouver
  • Community health centres

    West Vancouver Community Health Centre

    2121 Marine Drive West Vancouver
  • Community health centres

    Whistler Health Care Centre

    4380 Lorimer Road Whistler