Residential care inspection teams regularly inspect licensed care facilities and report compliance with the Community Care and Assisted Living Act requirements and the Residential Care Regulations.
With the exception of child and youth residential care and community living homes, residential care facilities are required to post our most recent routine inspection report.
Inspection reports
For inspections in Vancouver, Richmond, North Shore, Sunshine Coast, and Sea to Sky visit our inspection reports website.
Frequently Asked Questions
-
What do licensing officers look for during inspections?
During inspections, licensing officers look for items typically divided into ten broad categories:
- Physical facility, equipment and furnishings
- Staffing
- Policies and procedures
- Care and/or supervision
- Nutrition and food services
- Medication
- Hygiene and communicable disease control
- Records and reporting
- Licensing administration
- Program
All contraventions identified during inspections are followed up by a VCH licensing officer to ensure ongoing compliance with the act and regulations.
Complaint investigations
In addition to regular inspections, Licensing Officers are responsible for investigating complaints about licensed residential care facilities. A summary of all substantiated complaints can be found below.
Operating without a Licence - Residential Care
Unlicensed providers may provide care for only one or two persons not related to them by blood or marriage. If someone cares for more than the allowed number of persons outlined in the Community Care and Assisted Living Act, without a community care facility licence, they may be operating in contravention. A list of all residential care premises found to be operating without a licence in Vancouver, Richmond, North Shore, Sunshine Coast, and Sea to Sky regions can be accessed using the link below.
Residential care facilities found to be operating without a licence
Contact us
If you have questions or issues related to environmental health, inspections or facility licensing, you can reach us using the health protection feedback form or through your local health protection office, listed below.
Find this service near you
-
Environmental health & inspections officesHealth Protection Office at 601 Broadway
601 West Broadway, 12th floor, Suite 1200 Vancouver -
Environmental health & inspections offices
Health Protection Office at Central Community Health Centre
132 West Esplanade North Vancouver -
Environmental health & inspections officesHealth Protection Office at Gibsons Health Unit
821 Gibsons Way Gibsons -
Environmental health & inspections officesHealth Protection Office at qathet General Hospital
5000 Joyce Avenue Powell River -
Environmental health & inspections officesHealth Protection Office at Richmond Place – 8100 Granville Avenue
8100 Granville Avenue Richmond -
Environmental health & inspections officesHealth Protection Office at Sechelt Health Unit
PO Box 1040, 5571 Inlet Avenue Sechelt -
Environmental health & inspections officesHealth Protection Office at Squamish Community Health Centre
1140 Hunter Place Squamish -
Environmental health & inspections officesHealth Protection Office at Whistler Health Care Centre
4380 Lorimer Road Whistler
