A person with their child talking with a doctor on a tablet

Vancouver Coastal Health is committed to increasing the number of virtual health care visits in our region.

Technical support

Having problems connecting to your virtual health care appointment? Call 1 (844) 442-4433 toll-free for assistance. The help desk is available five days a week, Monday to Friday from 7 a.m. to 7 p.m.

Setting up video conferencing

Have you received an invitation from your health-care provider regarding a virtual visit via Zoom? Here's how to get your appointment started:

  1. If your visit has been identified by your clinician as appropriate for a virtual visit, you'll receive an email from your health-care provider with next steps.

  2. Join Zoom from web browser or download the Zoom app to your mobile device. Join a Zoom test meeting to make sure it's working. 

  3. Prior to your virtual appointment, review the virtual patient notice.

  4. Once your appointment has been confirmed, you'll receive a second email from your health-care provider with a link to join the Zoom meeting.


    • VCH Zoom patient user manual

      Detailed breakdown on how to join a Zoom meeting

    • Zoom and PIPEDA/PHIPA compliance guide

    • FAQs – Zoom meetings for patients

    • Virtual health brochure

    • Family guide for virtual visits

    • How to join a Zoom meeting

      Quick tips for virtual visits for family and friends

    • Virtual visits for loved ones with dementia

    • TechServeTO

      Free technology help via telephone and email. Match with a volunteer who can answer your technology questions.

Canada Health Infoway resources

Canada Health Infoway works with governments, health care organizations, clinicians and patients to make health care more digital in order to facilitate faster, more seamless and secure information sharing. They are an independent, not-for-profit organization funded by the federal government. Included below are some informative resources from Canada Health Infoway.

Learn more about virtual health

Virtual health for physicians and clinicians

Virtual health-care appointments are making a difference for our patients. Learn more on how to prepare for a virtual appointment including troubleshooting technical problems.

Health records and privacy

If you received care at any of our locations, you can request copies of your medical record or health information. Find out how and learn more about the steps we take to protect the privacy of your information.