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Virtual health for patients & clients

We're lucky to live in a time where technology can be used for a variety of tasks—including a visit with your health-care team.

Vancouver Coastal Health is committed to increasing the number of virtual health care visits in our region.

To help you prepare for your next virtual appointment, including how to troubleshoot any technical issues, we've put together some of our best resources below.

Technical support

Having problems connecting to your virtual health care appointment? Call 1 (844) 442-4433 toll-free for assistance. The help desk is available five days a week, Monday to Friday from 7 a.m. to 7 p.m.

Setting up video conferencing

Have you received an invitation from your health-care provider regarding a virtual visit via Zoom? Here's how to get your appointment started:

  1. If your visit has been identified by your clinician as appropriate for a virtual visit, you'll receive an email from your health-care provider with next steps.

  2. Join Zoom from web browser or download the Zoom app to your mobile device. Join a Zoom test meeting to make sure it's working. 

  3. Prior to your virtual appointment, review the virtual patient notice.

  4. Once your appointment has been confirmed, you'll receive a second email from your health-care provider with a link to join the Zoom meeting.

Resources

Canada Health Infoway resources

Canada Health Infoway works with governments, health care organizations, clinicians and patients to make health care more digital in order to facilitate faster, more seamless and secure information sharing. They are an independent, not-for-profit organization funded by the federal government. Included below are some informative resources from Canada Health Infoway.

Learn more about virtual health

Virtual health for physicians and clinicians

Virtual health-care appointments are making a difference for our patients. Learn more on how to prepare for a virtual appointment including troubleshooting technical problems.

Health records and privacy

If you received care at any of our locations, you can request copies of your medical record or health information. Find out how and learn more about the steps we take to protect the privacy of your information.