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Your health-care navigation guide
Here’s how to decide where to seek care based on your needs. Remember, this guide provides a general overview, and health-care services can vary depending on where you live:
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Emergency care
For life threatening medical attention, call 9-1-1 or go to the nearest hospital. Note: BC Children’s Hospital also helps kids up to 16 for pediatric emergencies.
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Urgent care
For non-life-threatening medical attention, visit an urgent and primary care centre (UPCC). Check UPCC locations and hours.
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Mental health and substance use
Find nearby support and services. Vancouver Coastal Health intake teams connect people to the right mental health and/or substance use resources and services. Find your team.
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Home and community care
Health-care support and services for people with short-term, long-term, or end-of-life health care needs to promote wellness and to help you remain independent at home for as long as possible. Learn more.
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General health questions
Call 8-1-1 to speak with a nurse, registered dietitian, pharmacist or exercise professional anytime.
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Pharmacists
Speak with your pharmacist who can prescribe for contraception and minor ailments. Learn more at SeeYourPharmacist.ca
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Personalized care
See your family doctor or nurse practitioner who knows your health-care needs best. Call their office for hours and instructions. If you don’t have one, register at HealthLinkBC.ca
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Indigenous services and resources
Find high-quality, culturally safe health-care services to assist Indigenous Peoples and their families. Learn more.
Not sure where to go for help?
When faced with a new or ongoing health issue, it can be difficult to know where to go for care. Here at Vancouver Coastal Health, we’ve prepared a series of videos to help you choose the right care in the right place.
Access other VCH services
Substance use - Access Central
Call Access Central for a same-day clinical assessment and personalized substance use care plan if you live or stay in the VCH area. Hours of operation are between 9 a.m. to 7:45 p.m. seven days a week.
Vaccinations
Book your flu or COVID-19 shots at GetVaccinated.gov.bc.ca or 1-833-838-2323. For drop-in options, check with pharmacies, walk-in clinics or your family practitioner. For other vaccines, VCH clinics are here to help you and your family get immunized against common vaccine-preventable diseases.
Laboratory services
Laboratory services provide a full range of services such as blood collection, colon cancer screening tests and more to patients within Vancouver Coastal Health (VCH) and other health-care facilities across the province.
Sexual health clinics
Sexual health clinics offer free, confidential health care to people of all ages. Services include testing, treatment, immunization and counselling.
Public Health Units
Public Health Units in every community in VCH provide services that promote and protect the health of the population. Programs include hearing services, dietitian services, prenatal and early years and more.
Looking for other services?
Find information on other services we provide across the region. Information you'll find here includes information on how to access, what to expect, how to get there, referral information (if relevant) and client resources.
Care in your community
We are proud to care for residents living in the communities of Richmond, Vancouver, North Shore, Sea-to-Sky Corridor, Sunshine Coast, Powell River, Bella Bella and Bella Coola located within the traditional territories of the Heiltsuk, Kitasoo-Xai’xais, Lil’wat, Musqueam, N’Quatqua, Nuxalk, Samahquam, shíshálh, Skatin, Squamish, Tla’amin, Tsleil-Waututh, Wuikinuxv, and Xa’xtsa. Learn more about who we serve.
Health-care services are tailored to meet the needs of each community, which means the type and availability of care may differ from one town to another. For this reason, it is important to seek the most current and specific information for your area.
For the most accurate and up-to-date information on services in your area, please select your region below.
Vancouver
Boundary Road to UBC, and from the north side of the Fraser River to Burrard Inlet.
Richmond
From the south side of the Fraser River to the north border of Surrey and Delta.
North Shore and Coastal areas
The North Shore, Sunshine Coast and the qathet region, Sea-to-Sky region and the Central Coast (Bella Bella and Bella Coola).
New to B.C. or the VCH region?
This resource is to help you understand the health care system in BC. It includes information on eligibility and enrolment for health care coverage.
