Our community care facilities licensing program protects and promotes the health, safety and well-being of vulnerable children and adults in licensed care facilities. We do this through education, collaboration and regulation.
Issue licences to community care facilities
Monitor and inspect facilities on a routine basis
Respond to complaints
Investigate allegations of unsafe, inappropriate or abusive care (i.e. physical, sexual, emotional, financial abuse)
Investigate unlicensed facility complaints
Work with other agencies as required (e.g. police, Ministry of Child and Family Development)
Ensure that licensees follow-up with corrective action
All facilities must be in compliance with the Community Care and Assisted Living Act, the Residential Care Regulations and the Child Care Licensing Regulations.
A community care facilities licence is required for all programs and facilities providing care to three or more persons who are not related to the operator by blood or marriage.
Licensing officers must be of the opinion that the designated manager has the training, experience, personality, ability and temperament necessary to operate the community care facility in a manner that will maintain the spirit, dignity and individuality of the persons in care.
An assessment of suitability includes a review of the applicant's qualifications and references, an interview, and for child care facilities a criminal record check.
To qualify for a licence, you must meet the following criteria:
The program must be located in a building that meets the requirements of the legislation
The manager, the staff, the program and the equipment must meet the requirements of the legislation