The #hellomynameis (HMNI) campaign was initiated in the UK by Dr. Kate Granger, a physician battling terminal cancer, who noticed what a huge difference introductions by health care providers had on her experience. Since 2019, VCH has joined countries across the globe in celebrating this day, July 23, and spreading Kate's message. While July 23 marks International #hellomynameis Day, the goal at Vancouver Coastal Health (VCH) is to embed these conversations into everyday practice.
One VCH and #hellomynameis
Improving the patient experience at VCH is key to our core values of caring for everyone, ensuring we are always learning and striving for better results. The #hellomynameis campaign allows us to come together as a team and partner with our patients, clients, residents and caregivers to optimize their experience and work towards exceptional care.
The #hellomynameis campaign is about putting compassionate practice at the heart of health care by taking the time to connect with our patients, clients and residents with three easy steps:
- Remembering to introduce ourselves to patients/clients/families/caregivers.
- Letting the patient know our role and what we are about to do.
- Before leaving, asking the patient “Is there anything else I can do for you?”