Emergency
HOpe Centre

Central Intake Team at the HOpe Centre

  • HOpe Centre, 1337 St. Andrews Avenue, 1st Floor North Vancouver, BC V7L 0B8
  • Fax:  (604) 983-6073

Crisis support

If there is a life-threatening safety concern, please call 9-1-1 or go to the Emergency Department at your nearest hospital.

Suicide prevention hotline: 1-800-784-2433

BC Crisis Line: 310-6789

Kids Help Phone: 1-800-668-6868

Indigenous Crisis and Support Line - KUU-US Crisis Support Line: 1-800-588-8717

Harm reduction: Toward the Heart 

Our Central Intake Team is here to offer information and help connect you to the mental health service that will best meet your needs. Our goal is to match a person’s needs to the right services and resources at the right time. Services include assessment, resource identification and linkage, and short-term treatment.

How to access

  • Check eligibility

    • Adults aged 19+
    • Residents of North Vancouver and West Vancouver, including Bowen Island and Lion’s Bay experiencing non-life threatening mental health and substance use issues. 

  • Get a referral

    We require a referral from a family doctor or walk-in clinic.  You can expect a call from a Central Intake team member within three days of receiving a referral. 

    Central Intake Referral Form


     

Hours of operation

Currently closed
  • Monday:   7:00 a.m. to 7:00 p.m.
  • Tuesday:   7:00 a.m. to 7:00 p.m.
  • Wednesday:   7:00 a.m. to 7:00 p.m.
  • Thursday:   7:00 a.m. to 7:00 p.m.
  • Friday:   7:00 a.m. to 7:00 p.m.
  • Saturday:   7:00 a.m. to 7:00 p.m.
  • Sunday:   7:00 a.m. to 7:00 p.m.

Phone lines are open from 8:30 a.m. to 4:30 p.m. on weekdays. 

How to get here

HOpe Centre is a four-story building that is part of the Lions Gate Hospital campus of care. We are located at St. Andrew’s Avenue and 13th Street with our main entrance on St. Andrew’s Avenue.  Underground paid parking is available at HOpe Centre as well as time-limited street parking in the surrounding area.  HOpe Centre has elevators to access all floors as well as a ramp at the main entrance.  We are close to transit with bus routes #255 and #240 available at St. Andrew’s Avenue and 15th Street. 

Learn about the location

HOpe Centre

The HOpe Centre on the Lions Gate Hospital campus is the focal point for mental health services on the North Shore.

Learn about the service

How to access mental health and substance use services

Intake teams are the first people you can talk to if you need non-emergency help with mental health and/or substance use and you live or stay in the Vancouver Coastal Health area. Services are available for children, adults and older adults.