Geometric pattern of mountains

Community care facility licensing protects and promotes the health, safety and well-being of vulnerable children and adults in licensed care facilities. We do this through education, collaboration and regulation.

Licensing officers do the following:

  • Issue licences to community care facilities.
  • Monitor and inspect facilities on a routine basis.
  • Respond to complaints.
  • Investigate allegations of unsafe, inappropriate or abusive care (i.e. physical, sexual, emotional, or financial abuse).
  • Investigate unlicensed facility complaints.
  • Work with other agencies as required (e.g. police, Ministry of Child and Family Development).
  • Ensure that licensees follow up with corrective action.

How to access

  • Check eligibility

    To qualify for a licence, you must meet the following criteria:

    • The program must be located in a building that meets the requirements of the legislation
    • The manager, the staff, the program and the equipment must meet the requirements of the legislation
  • Submit your application

    Complete the relevant license application form and submit it to our office.

    Application for license - Child care

    Application for license - Residential care

  • Languages

    ​English; interpreter available for other languages.

Hours of operation

Currently closed
  • Monday:   8:30 am to 4:30 pm
  • Tuesday:   8:30 am to 4:30 pm
  • Wednesday:   8:30 am to 4:30 pm
  • Thursday:   8:30 am to 4:30 pm
  • Friday:   Closed
  • Saturday:   Closed
  • Sunday:   Closed

Parking & Transportation

Parking Access to the Parkade driveway only available when driving East on Granville Avenue

Pay parking is available on 1st two levels of the parkade – Pay machine on 1st level

$6.25 for 4 hours – accepts coins or credit cards.

Richmond Place – 8100 Granville Avenue

VCH Public Health works to improve the health and well-being of residents by preventing disease, promoting health, and prolonging life among the population as a whole.

Community Care Facilities Licensing

Community care facility licensing protects and promotes the health, safety and well-being of vulnerable children and adults in licensed care facilities. We do this through education, collaboration and regulation.