Emergency
Aerial view of Vancouver General Hospital Campus

Long-Term Care at Banfield Pavilion

Medical mask policy in effect during respiratory illness season

Masks are currently required in all patient care areas of hospitals, long-term care facilities and community health-care sites and clinics. Please do not enter these facilities if you have cold or flu-like symptoms, such as runny nose, sore throat, fever, cough, shortness of breath/trouble breathing, diarrhea or vomiting. Do not enter these facilities if you feel unwell, no matter how mild the symptoms. 

Visitors to long-term care and seniors’ assisting living facilities need to wear a medical mask in common areas and when participating in indoor events in common areas. 

Thank you for helping keep patients and staff healthy this season.

Long-term care provides professional care and supervision to adults in a supportive and secure environment. The services are available to people with complex care needs or conditions who cannot live safely and independently at home.

How to access

  • Access home & community care services

    Home and community care services have general eligibility criteria based on citizenship, residency, age and health condition, and specific criteria for each service based on your assessed needs. You can contact the home and community care access line to arrange for care or have a health-care professional make a referral on your behalf.

    Review the full eligibility criteria and how to arrange home and community care services.

Hours of operation

Currently open

We operate 24 hours a day, 7 days a week

Visiting hours may vary depending on the unit. Please call the Vancouver General Hospital switchboard at (604) 875-4111 to determine visiting times before your visit.

Parking, transportation and nearby services

Pay parking

We suggest you drop off your elderly family members before searching for parking. 

  • Across from the main entrance of the Jim Pattison Pavilion is a multi-level parkade at the corner of 12th Ave. and Laurel St.
  • The Gordon and Leslie Diamond Health Care Centre underground parking lot is located off Laurel St. between 12th and 10th Ave.
  • Laurel St. has limited street meter parking. 
  • There is a wheelchair-accessible overpass from the VGH parkade at Level 4 and a crosswalk at Level 2.
  • Additional parking is available at City Square Shopping Centre adjacent to Banfield Pavilion.

Download parking rates for VCH facilities.

Free parking

You may find two-hour free parking between Oak and Granville streets (southwest of the hospital) and between West 12th and West 20th avenues. Read the signs before you park. Parking attendants survey the area regularly, and there are many blocks designated for residents only. 

Public transportation

  • Nearby bus routes include 9, 17, and 99 B Line on West Broadway.
  • Canada Line access from Broadway-City Hall station located at West Broadway and Cambie St. (~1km walk or use aforementioned bus routes).

Plan your trip on the TransLink website.

Places to stay around Vancouver General Hospital 

The CIBC Centre for Patients and Families at Vancouver General Hospital is a resource centre that helps you and your family make informed choices about your health before, during, and after your hospital stay. If you are visiting VGH, the Centre also maintains the Places to Stay Guide for VGH and G.F. Strong to list accommodation options in the area.

If you are looking for additional support, you can also visit the Travel Assistance Program website to learn about the financial assistance available.

Download the Places to Stay Guide 

Food/Groceries near VGH 

  • Cafeterias - The main hospital cafeteria is located on the 2nd floor of the Jim Pattison Pavilion (via the 3rd floor of the Leon Judah Blackmore Pavilion) at the end of the ICU hallway.  

  • Cafés - Café Ami is located at the main entrance of the Jim Pattison Pavilion on the 1st floor, near the Information Centre and the gift shop. Zookaz and Starbucks are located in the Diamond Centre. Tim Hortons is located on Broadway across from the Park Inn.  

  • Restaurants - Numerous restaurants offer a variety of food on Broadway. 

  • Grocery store or food court - There is a Safeway and Kins Farm Market located in City Square Mall at Cambie and 12th Avenue. City Square Mall also has a food court. 

Pharmacies nearby 

There is a Shopper Drug Mart in the Diamond Health Care Centre. Vancouver General Hospital on 2730 Oak Street

There is a Shoppers Drug Mart on Broadway. The easiest way is down the hill from the emergency entrance, which leads to West 10 Avenue. 

Banking

There are two ATMs in the hospital. One is located on the 1st floor of the Jim Pattison Pavilion near the gift shop. The second is located outside the main entrance to the Sassafras cafeteria on the 2nd floor of the Jim Pattison Pavilion.

Operated by Vancouver Coastal Health.

Vancouver General Hospital (VGH)

Vancouver General Hospital (VGH) offers specialized health-care services to residents in Vancouver and across the province through regional programs. We provide a full range of basic and highly specialized emergency health-care and trauma services to British Columbia.

Long-Term Care

Long-term care homes provide professional care and supervision to adults in a supportive and secure environment. The services are available to people with complex care needs and physical and/or mental health conditions who cannot live safely and independently at home.