Patient & caregiver services
We offer a wide variety of services to support your health-care needs and navigate the health-care system.
Hospital services
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Ethics services
Our role is to support you in identifying, analyzing, and resolving ethical iss…
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Gift Shops
Gift shops are available at many of our locations for those who want to support…
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Well Wishes Program
Words of encouragement or well wishes are important in keeping spirits up. A nu…
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Hospital resource centres
Hospital resource centres assist people, and their families make informed choic…
Cultural & spiritual
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Indigenous Patient Navigators (IPNs)
Indigenous Patient Navigators support patients, families and staff while respec…
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American Sign Language (ASL) Interpreters
American Sign Language (ASL) interpreters are available for deaf, deaf-blind an…
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Spoken language interpreters
Interpreter services are available free of charge if it's difficult for you to …
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Spiritual Care & Multi-Faith Services
Giving you comfort and support, spiritual care practitioners can help address t…
Health information services
Nurses
Nurses can assist you with many issues. Do not hesitate to ask if you need any assistance or support.
Social workers
A social worker can help you and your family with the following issues:
- Personal and financial affairs: Social workers can provide guidance about how to talk with your family and friends about your wishes and values related to end-of-life (i.e., Advanced Directives) and your finances (e.g., Will).
- Transportation and accommodation
- Home care after surgery
- Emotional support before, during and after surgery
Resource centres
Hospital resource centres help you and your family make informed choices about your health before, during, and after your hospital stay. They can provide you with information on diseases, conditions, symptoms, medical tests and more.
Health advice over the phone
Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. This free, 24-hour, non-emergency telephone service is staffed by trained registered nurses, pharmacists and dieticians who can help answer your health-related questions with translation services in over 130 languages.
Requests for assistance or information
Navigating the maze of facilities and health-care providers can be overwhelming, especially if you are facing health challenges. Patient Care Quality Office (PCQO) can help you find your way through the system and Vancouver Coastal Health (VCH) facilities.
Sacred spaces and gathering places
We recognize the importance for many Indigenous people to gather around loved ones in times of illness, healing and while receiving care. Comfortable spaces are provided within each facility, and where possible, spaces are also available for spiritual and cultural healing practices.
Learn more