Caregiver, carer hand holding elder hand

Health information services

Social workers and nurses 

Social workers or nurses can assist you with many issues. Do not hesitate to ask if you need any assistance or support.  

Resource centres

Hospital resource centres help you and your family make informed choices about your health, before, during, and after your hospital stay. They can provide you with information on diseases, conditions, symptoms, medical tests and more.

Health advice over the phone

Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. This free, 24-hour non-emergency telephone service is staffed by trained registered nurses, pharmacists and dieticians who can help answer your health-related questions with translation services in over 130 languages.

Requests for assistance or information

Navigating through the maze of facilities and health care providers can be overwhelming, especially if you are facing health challenges. Patient Care Quality Office (PCQO) can help you find your way through the system and Vancouver Coastal Health (VCH) facilities.

More information for visitors

Visiting the hospital

Learn what to expect when visiting any of Vancouver Coastal Health's hospitals or other health care facilities.

Health care decisions at the hospital

Find out more about the services and support available to you to make the best health care decisions for you or your loved ones.