Patient & caregiver services
We offer a wide variety of services to support your health-care needs and navigate the health-care system.
Health information services
Social workers and nurses
Social workers or nurses can assist you with many issues. Do not hesitate to ask if you need any assistance or support.
Hospital resource centres help you and your family make informed choices about your health, before, during, and after your hospital stay. They can provide you with information on diseases, conditions, symptoms, medical tests and more.
Health advice over the phone
Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. This free, 24-hour non-emergency telephone service is staffed by trained registered nurses, pharmacists and dieticians who can help answer your health-related questions with translation services in over 130 languages.
Requests for assistance or information
Navigating through the maze of facilities and health care providers can be overwhelming, especially if you are facing health challenges. Patient Care Quality Office (PCQO) can help you find your way through the system and Vancouver Coastal Health (VCH) facilities.
More information for visitors
Visiting the hospital
Learn what to expect when visiting any of Vancouver Coastal Health's hospitals or other health care facilities.