Indigenous Patient Navigators (IPNs)

Indigenous Patient Navigators provide direct patient and family support, including access to Elders, traditional ceremonies, and traditional healing practices, as well as support and education to health-care team members caring for Indigenous patients. The services provided by IPNs include:

• consultation with health care staff on health care planning for patients;
• resource/contact information on Indigenous-specific resources and referrals for health-care teams;
• coaching and consultation on Indigenous patient care;
• traditional cultural support – smudging, traditional medicines;
• talk with patients and family on health-care needs; and
• Indigenous Cultural Safety education.

Hours: 
8 a.m. to 8 p.m. Monday to Friday
8 a.m. to 5 p.m. on weekends and holidays

Urban Indigenous Patient Navigator
Phone: 1 (877) 875-1131
Email: info.indigenoushealth@vch.ca

Vancouver General Hospital, Richmond Hospital, UBC Hospital, G.F. Strong Rehabilitation Centre and George Pearson Centre
Phone: (604) 314-8069
Email: info.indigenoushealth@vch.ca

Lions Gate Hospital
Phone: (604) 789-7256
Email: info.indigenoushealth@vch.ca

Hours: 
8 a.m. to 4 p.m. Monday to Friday

Phone: (604) 414-4128
Email: jessica.hackett@vch.ca

Hours: 
8 a.m. to 4 p.m. Monday to Friday

Phone: (604) 786-1736
Email: cynthia.peal@vch.ca

Hours: 
8 a.m. to 4 p.m. Monday to Friday

Hospital referrals:
Consult 'Aboriginal/Indigenous' via Cerner

Community referrals
Contact Jason Peers to request support.
Phone: (604) 740-7870
Email: Jason.Peers@vch.ca

Hours: 
8:30 a.m. to 4:30 p.m. Monday to Friday

Phone: (236) 589-4717
Email: norma.mack@vch.ca