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Behind the scenes of MY VCH Projects: Creating VCH-wide meaningful recognition

18/07/2018

Above photo: Felicia Granger (right) receives an award from Vice President and Chief Transformation Officer Darcia Pope at the IO Celebrations in June 2018.

Ever wonder how our staff are making Vancouver Coastal Health a better place?

What gave you the idea for this project?

Our project is focused on supporting our VCH-wide shift to a culture that's more caring through enabling more acknowledgement, appreciation and recognition for one another for outstanding things every day. The idea was identified after the My VCH survey done in the fall, which showed that 66% of staff and physicians feel their contributions on a daily basis are not being recognized. We saw this as a big opportunity to better understand what meaningful recognition could look like, and how it could improve our workplace.

How is your team working to create VCH-wide meaningful recognition?

After the My VCH survey, we realized we needed to do a deeper dive and ask staff and physicians what meaningful recognition meant to them, because it means different things to different people. A cross-discipline team looked at themes and questions to address in a new recognition survey. One of the challenges was spreading the message to staff and encouraging people to share their experiences – but more than 1,700 people filled in the VCH-wide recognition survey! It was so inspiring and humbling to hear from everyone.

We've analyzed the results, and right now we are in the process of hosting VCH-wide focus groups and webinars. Our aim is to validate things we heard from the survey, and gather great ideas on what everyday recognition could look like for us. The sessions finish at the end of July, and then we'll take all the amazing input and start to create some new recognition pilot programs and enhancements to existing programs.

How did using the new My VCH Projects pathway affect your project outcome?

Overall the project approach had a learning curve attached to it -- this was a brand new experience for all of us. I was excited to test it out, because what we've heard from CEO Mary Ackenhusen is that as an organization we could do better at completing projects, and be more supported to successfully finish things. I thought it was a great learning experience that I really embraced.

What would you tell someone who is just about to start using this approach?

Don't underestimate the amount of time being an initiative owner is going to take! It's important to be very realistic about the resources you need to be successful in order to take your project from idea through implementation. Connecting with other initiative owners was great for collaborating on ideas and sharing key learnings to support each other's success.

But more importantly, I think we all have the opportunity to have a real impact and to fundamentally change our workplace and the day-to-day experiences of everyone. We've really had a great team of people working with us and it's been so amazing to have such passionate employees and physicians who have stepped up and have joined us in the focus groups and filling out the survey. This is very, very rewarding work. 

Project Name: VCH-wide meaningful recognition
Initiative Owner: Felicia Granger, Manager, Program Development, People and Culture

SOURCE: Behind the scenes of MY VCH Projects: Creating VCH-wide meaningful recognition ( )
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