Community vaccine provider resources

This page was developed with key resources necessary for the immunization program, including vaccine management.

Vancouver Coastal Health is committed to achieving the highest standards in immunization practice.

Vaccine providers that administer publicly funded vaccines have a responsibility to make sure all of their staff is familiar with this information. Please share this information with staff who will be immunizing or involved in vaccine management.

VCH community vaccine provider registration

If you are unsure if your clinic is currently registered with VCH as a community vaccine provider (CVP), please contact the Regional office at 604-675-3900.

If you are a new clinic, you can contact the nearest Community Health Office in your area to request registration.  The Biological Product Monitor at the Community Health Office will review the registration process with you and fax a registration form for your completion.  Typically, this will include scheduling a site visit to your new clinic to review cold chain management and vaccine storage and handling guidelines.

Upon registration, your site will receive a CVP ordering form that is unique to you for identification purposes and to ensure that there is no duplication in ordering.

You can only order from the local Community Health Centre (CHC) you are registered with.


Vaccine ordering

Community vaccine providers (CVPs) can receive a vaccine ordering form that is unique to their site from their local community health centre (CHC). Sites will be able to save an electronic version of this form to their computer. The ordering office will be required to have an email address in order to receive the order sheet and to receive notifications regarding routine vaccines.

To assist Public Health with managing vaccine inventory, we recommend that you order vaccines based on the volume of vaccine administered in your office. Please also ensure that all client’s being immunized meet the publicly funded criteria as indicated in each individual biological product page in the BCCDC Immunization Manual.

While Public Health will try to accommodate your order as much as possible, please note that the amount of doses requested is not guaranteed as there are times when the available stock may be limited.

Please refer to your unique CVP ordering form for specific fulfillment and pick-up times.


Evergreen Community Health Centre 
3425 Crowley Drive (near Joyce Skytrain)
Phone: (604) 872-2511
Fax: (604) 871-0174

Pacific Spirit Community Health Centre
2110 West 43rd Avenue, Vancouver, B.C.
Phone: (604) 261-6366
Fax: (604) 261-7220

Raven Song Community Health Centre
#200-2450 Ontario Street, Vancouver, B.C. 
Phone: (604) 709-6400
Fax: (604) 872-5223

Robert & Lily Lee Family Community Health Centre
1669 East Broadway (near Commercial Skytrain), Vancouver, B.C.
Phone: (604) 675-3980
Fax: (604) 253-2460

South Community Health Centre
6405 Knight Street (at 49th), Vancouver, B.C.
Phone: (604) 321-6151
Fax: (604) 321-2947

Three Bridges Community Health Centre
1128 Hornby Street, Vancouver B.C.
Phone: (604) 331-8903
Fax: (604) 734-5918


Richmond Place
8100 Granville, Richmond, B.C.
Phone: (604) 233-3150
Fax: (604) 233-3198

North Shore

Central Community Health Centre
132 Esplanade (5th floor), North Vancouver, B.C.
Phone: (604) 983-6700
Fax: (604) 983-6883 


Pemberton Health Centre
1403 Portage Road, Pemberton, B.C.
Phone: (604) 894-6939
Fax: (604) 894-6967

Squamish Community Health Centre
1140 Hunter Place, Squamish, B.C.
Phone: (604) 892-2293
Fax: (604) 892-2327

Whistler Health Care Centre
4380 Lorimer Road, Whistler, B.C.
Phone: (604) 932-3202
Fax: (604) 932-6953

Coastal Rural

Gibsons Health Unit
821 Gibsons Way, Gibsons, B.C.
Phone: (604) 984-5070
Fax: (604) 984-5075

Sechelt Health Unit
5571 Inlet Avenue, PO Box 1040, Sechelt, B.C.
Phone: (604) 885-5164
Fax: (604) 885-9725

qathet General Hospital
5000 Joyce Avenue (3rd floor), Powell River, B.C.
Phone: (604) 485-3310
Fax: (604) 485-3305

Frequency of ordering

It is recommended that sites carry only one month’s supply of vaccine.

Please ensure that you provide a minimum of two business days when ordering vaccine, as it may take time for your local Public Health unit to procure and prepare your vaccines (some exceptions may apply; please refer to your unique CVP order form).

Picking up and transporting vaccines

To ensure vaccine stability is maintained, the appropriate equipment is necessary when transporting vaccines. Ensure you arrive with the appropriate cooler and materials for vaccine pick up as public health is unable to provide these to our immunizing partners.

Insulated containers:

  • Large enough to store vaccines, ice/gel packs, and insulating materials during transport.
  • External surface material is strong and durable; must be a hard-sided insulated container.
  • Lid is tight-fitting.

Insulated materials:

  • Used as a barrier to prevent direct contact between vaccines and frozen ice packs.
  • Flexible insulating blankets and gel packs at refrigerator temperatures (+2C to +8C).
  • Note: A layer of paper towel is not sufficient as a barrier to protect vaccines from contact with frozen material.
Diagram describing ideal store to maintain vaccine cold chain

Vaccine transport - trips under 1 hour

Maintaining vaccine cold chain (between 2 - 8*C)

Download guide

Vaccine storage and monitoring

Vaccines may be inactivated by exposure to excess light, heat or freezing, depending on the nature of the product, the temperature reached and the duration of exposure. Any loss of vaccine potency is permanent and irreversible which would result in lower level of protection against disease. By maintaining optimal temperatures while transporting, storing and handling vaccines you:

  • Ensure the best quality vaccine for your clients.
  • Assist in preventing vaccine wastage.

What can you do to decrease vaccine wastage?

BCCDC resources

  • Schedules
  • Records
  • MSP billing codes
  • Injection sites/routs
  • Reducing immunization pain
  • Forms and letters
  • Education videos

immunization clinical resources on

Refrigerators - do's and don'ts

  • Refrigerators should be vaccine only: No food or beverages allowed
  • “First to expire, first out.” Rotate vaccine stock so that the vaccine expiring is always at the front
  • Use these vaccines as soon as possible
  • Refrigerator should be in a well-ventilated area - away from walls or other structures
  • Ensure area around the refrigerator is clean and free of dust
  • Keep refrigerator out of direct sunlight
  • Connect the refrigerator to a dedicated electrical circuit
  • DO NOT store vaccine on the door shelves
Diagram showing proper vaccine refridgerator usage

Vaccine refrigerator

Reference: National Vaccine Storage and Handling Guidelines for Immunization Providers 2007

Download the guide

Vaccine reporting

Vancouver Coastal Health maintains an up-to-date immunization registry for all immunizations provided to children <18 years of age as well as adults. This immunization information is then updated in the provincial immunization registry.

This enables a real-time view of the immunization status of residents in Vancouver Coastal and allows for comprehensive reporting as required by the Ministry of Health.

VCH currently does not have access to immunizations given by community vaccine providers (i.e. physicians, nurse practitioners, midwives, pharmacists). Please complete the immunization report form on all immunized clients under the age of 19 years old.

Immunization report form

Please ensure all fields are completed.

Fax the Immunization report form to your local Public Health Unit on a weekly basis.

Vaccine return

Vaccine return form

To assist in managing the vaccine supply more efficiently and to monitor vaccine wastage, Public Health requests that a vaccine ordered through Public Health cannot be used for any reason be returned to the health unit. The reasons may include:

  • Surplus / over-ordered.
  • Cold chain incident (CCI). Before returning any vaccine in the event of a cold chain incident, call your local health unit to assess if the vaccine can or cannot be used. In some circumstances, vaccines may still be used. Please see the section below on CCIs.
  • Recall.
  • Expired product.
    • Remove the vaccine from the fridge immediately to avoid accidental use.

In the event that you need to return a publicly funded vaccine, please complete the Vaccine Return Form and return it to the health unit with the vaccine. Do not discard unused or expired vaccines.

  • If you ordered vaccines from BCCDC, follow your usual return process directly with BCCDC.

Cold chain incident (CCI) resources

For all cold chain incidents (CCIs), please contact your local health unit immediately.

Publicly-funded vaccines available for pharmacists

Orders for vaccines under the “case-by-case requests” section of the “Criteria for Pharmacist Access to Publicly Funded Vaccines” document will be provided as outlined in this criteria.