Services in Vancouver
Navigating health-care options can be complex. It's essential to understand the various levels of care available and to determine which is most suitable for your situation. Whether it's a minor ailment or a serious condition, the right care at the right place at the right time can make a significant difference.
Emergency mental health services
Dial 1-800-784-2433 to connect to the provincial mental health crisis line, 24/7.
Call 1-800-SUICIDE to connect to a network of crisis lines, including a dedicated seniors’ distress line.
Not from Vancouver?
Visit our community pages for Richmond and the Coastal region.
The Coastal region includes the following communities: Kimsquit, Klemtu, Lions Bay, Lund, Madeira Park, Mount Currie, Namu, Nimpo Lake, North Vancouver, Ocean Falls, Pemberton, Port Mellon, Powell River, Roberts Creek, Sechelt, Squamish, Van Anda, Waglisla, West Vancouver, Whistler.
Pharmacy services
See a local pharmacist for prescription refills and treatment for contraceptives and minor ailments like allergies, cold sores, mild acne, pink eye and urinary tract infections. With easier access and less time waiting, you can feel better quicker.
See a local pharmacistMental health services
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Access and Assessment Centre
The Access and Assessment Centre is here to help you, your family member or your friend during non-life-threatening mental health and substance use issues.
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Youth and adults 17+ years (Segal Centre)
Focused on clients who require longer-term, intensive treatment to return to their community. The length of stay is approximately five to 12 days.
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Child and Adolescent Response Team
The Child & Adolescent Response Team (CART) provides an urgent response (within 72 hours), and short-term mental health service to school-aged children and youth who are experiencing acute psychiatric or emotional crises.
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Substance use services
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ACCESS Central
A phone line providing access to withdrawal management (detox). Adults who live in the VCH region and seek withdrawal-management services receive immediate screening by health-care workers.
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Substance Use Treatment and Response Team
Provides first-line treatment options to individuals requiring help to withdraw from, or stabilize their substance use and who can do so safely, with support, in the community.
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Rapid Access Addiction Clinic at St. Paul's Hospital
Aims to provide a safe space where patients can get specialized addiction medicine service and care.
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DTES Connections Clinic
A low-barrier addictions clinic serving those with opioid use disorder who may find barriers using other addiction services.
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Community ambulatory and home-based care services
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Home and community care access line
If you wish to arrange for home and community care services, the first step is to contact the home and community care access line.
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Palliative care services
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Palliative access line
If you wish to arrange for palliative care services, your first step is to speak with your care provider or contact the palliative access line for more specialized services.
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Adult/older adult and home-based supports
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Home and community care access line
If you wish to arrange for home and community care services, the first step is to contact the home and community care access line.
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More services in Vancouver
For a full list of VCH services in your community, visit our find a location page