2023/24 Vancouver Coastal Health Impact Report

The 2023/24 Vancouver Coastal Health (VCH) Impact Report highlights our organization’s programs and initiatives, emphasizing the strength of our values and demonstrating our unwavering commitment to provide exceptional care to the people in our communities.

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Elder Dennis

We are committed to delivering exceptional care to 1.25 million people. This includes the First Nations, Métis and Inuit within the traditional territories of the Heiltsuk, Kitasoo-Xai’xais, Lil’wat, Musqueam, N’Quatqua, Nuxalk, Samahquam, shíshálh, Skatin, Squamish, Tla’amin, Tsleil-Waututh, Wuikinuxv and Xa’xtsa.

Dr. Penny Ballem

Message from Dr. Penny Ballem, Board Chair, Vancouver Coastal Health

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Vivian Eliopoulos

Message from Vivian Eliopoulos, President and CEO, Vancouver Coastal Health

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Physician has his hand on patient shoulder

Consider making a lasting impact by contributing to the vital work of VCH through a donation to a hospital foundation. Donations help pay for specialized equipment, support medical research and improve patient care. Every donation makes a difference in the lives of patients, their families and communities.


Our Vision

Healthy lives in healthy communities.

Our Values

At VCH, values guide behaviour and create a workplace where everyone is pulling in the same direction toward a common purpose – to deliver an exceptional care experience for all.

We Care for Everyone

We believe being caring is at the heart of what we do, caring for our patients, their families, our colleagues and ourselves. 

Patient being seen at East Richmond Urgent Primary Care Centre.

Urgent and Primary Care Centres provide care close to home

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VGH trauma patient Wayne on the top of a mountain in Whistler, B.C.

VCH trauma unit supports critically injured people

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A staff member guides a patient in a wheelchair down the hallway of the interim home at George Pearson Centre

Responding to wildfires across B.C. and the Yukon

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Handing out harm reduction supplies including take-home naloxone kits.

Insite marks 20 years of saving lives; connecting people to health services

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Resident holding an inclusive Pride flag to virtually celebrate the 2023 Vancouver Pride Parade and Festival.

Supporting the health care needs of the 2SLGBTQIA+ community

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We are Always Learning

We believe in staying curious, always open to innovative ideas and ways to improve health care. 

Renaming Bella Bella Hospital

Renaming hospital in Bella Bella to ƛ̓uxválásu̓ilas Heiltsuk Hospital

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Sea to Sky landscape

Planning for future health services in the Sea to Sky region

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L-R: Leonie Streeter (Tsleil-Waututh Nation), Sierra Roberts (VCH), Dr. Anis Lakha (VCH), and Andrea Aleck (Tsleil-Waututh Nation) receiving the Quality Awards.

Coping with transition from life: Indigenous Palliative Care projects

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A food service staff member bringing a seated patient their meal in a hospital room.

Taking steps towards a healthier planet

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hospital at home

A new model of care: bringing hospital care home

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Aerial view of the Ferry traveling between the islands

Focusing on the environment and planetary health

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We Strive for Better Results

We believe in achieving better results across all functions of health care leading to better patient outcomes and improving health care. 

Child looking into distance with illustrations of people with various emotions surrounding them.

Connecting parents, children and youth to mental health services

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The Indigenous Health Outreach team standing in front of a mural

Indigenous Health Outreach team making connections, one step at a time

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Rendering of the new Paul Myers Tower at Lions Gate Hospital

Building health, transforming care through redevelopment

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Exterior of the new Dogwood Care Home in South Vancouver with house posts designed by artists Brent Sparrow and Thomas Cannell

New Dogwood Care Home incorporates Musqueam art and Indigenous sacred spaces

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Three Indigenous Patient Navigators walking down a hallway at Vancouver General Hospital

Indigenous Patient Navigators help connect patients and families to care

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Our Pillars

As part of VCH’s commitment to delivering an exceptional care experience for all, we continually look for ways to improve our programs and services to ensure they are culturally safe, respectful and appropriate, and advance health equity. VCH’s pillars guide us in delivering safe, quality care and support with a focus on taking an equity-led, intersectional approach to caring for people.

    • Indigenous Cultural Safety

      Committing to reconciliation and learning, and providing the best care informed by the history and culture of Indigenous peoples.

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    • Equity, Diversity and Inclusion

      Promoting a sense of belonging where we can all bring our whole selves to VCH.

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    • Anti- Racism

      Creating a community where we dismantle attitudes, practices and processes that impact people based on their race or ethnicity.

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    • Planetary Health

      Restoring, stewarding and conserving healthy ecosystems for generations to come.

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