Emergency
Geometric pattern of mountains

Step Up/Step Down services - Richmond

  • 6100 Bowling Road Unit #200 Richmond , BC V6Y 4G2
  • Fax:  (604) 207-2524

Crisis support

If there is a life-threatening safety concern, please call 9-1-1 or go to the Emergency Department at your nearest hospital.

Suicide prevention hotline: 1-800-784-2433

BC Crisis Line: 310-6789

Kids Help Phone: 1-800-668-6868

Indigenous Crisis and Support Line - KUU-US Crisis Support Line: 1-800-588-8717

Harm reduction: Toward the Heart 

Urgent response for children and youth who are at moderate to high risk of suicide. This service includes the Team Response to Adolescent & Children in Crisis (TRACC)

How to access

  • Check eligibility

    • Children aged 6 to 18 years old

  • Make a referral

    Anyone who is concerned a child or youth who may be experiencing a mental health or emotional crisis or at possible risk of suicide can contact Step Up/Step Down for more information or to make a referral. Contact the team at (604) 207-2511.

Hours of operation

Currently closed
  • Monday:   8:00 a.m. to 7:00 p.m.
  • Tuesday:   8:00 a.m. to 7:00 p.m.
  • Wednesday:   8:00 a.m. to 7:00 p.m.
  • Thursday:   8:00 a.m. to 7:00 p.m.
  • Friday:   8:00 a.m. to 7:00 p.m.
  • Saturday:   Closed
  • Sunday:   Closed

Limited availability Saturdays and Sundays 8am to 7pm.

Parking and transportation

There is a pay parking lot adjacent to the building. Bus stops are located on Westminster Highway.

Learn about the location

6100 Bowling Green Road

Access various Vancouver Coastal Health services from 6100 Bowling Green Road.

Learn about the service

Child & Youth Urgent Response Mental Health Services

Provides assessment and short-term mental health services, including suicide risk assessment, prevention, and intervention, for children and youth experiencing acute psychiatric or emotional crises.