Emergency
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Step Up/Step Down services - Richmond

Need help immediately?

If there is an urgent safety concern, please call 9-1-1 or go to emergency at your nearest hospital.

Suicide hotline: 1-800-784-2433

Call BC Crisis Line: 604-310-6789

Kids Help Phone: 1-800-668-6868

KUU-US Crisis Support Line (BC Wide Indigenous Toll Free Crisis and Support Line): 1-800-588-8717

Urgent response for children and youth who are at moderate to high risk of suicide. This service includes the Team Response to Adolescent & Children in Crisis (TRACC)

How to access

  • Check eligibility

    • Children aged 6 to 18 years old

  • Make a referral

    Anyone who is concerned a child or youth who may be experiencing a mental health or emotional crisis or at possible risk of suicide can contact Step Up/Step Down for more information or to make a referral. Contact the team at (604) 207-2511.

Hours of operation

Currently open
  • Monday:   8:00 a.m. to 7:00 p.m.
  • Tuesday:   8:00 a.m. to 7:00 p.m.
  • Wednesday:   8:00 a.m. to 7:00 p.m.
  • Thursday:   8:00 a.m. to 7:00 p.m.
  • Friday:   8:00 a.m. to 7:00 p.m.
  • Saturday:   Closed
  • Sunday:   Closed

Limited availability Saturdays and Sundays 8am to 7pm.

Parking and transportation

There is a pay parking lot adjacent to the building. Bus stops are located on Westminster Highway.

6100 Bowling Green Road

Access various Vancouver Coastal Health services from 6100 Bowling Green Road.

Child & Youth Urgent Response Mental Health Services

Provides assessment and short-term mental health services, including suicide risk assessment, prevention, and intervention, for children and youth experiencing acute psychiatric or emotional crises.