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If you're a patient at one of our health care facilities, you'll likely have questions about what to expect. Our goal is to make your stay as comfortable as possible.

Types of hospital rooms

There may be private (one-person), semi-private (two-person), and shared rooms (three-person or more) available. While it's not possible to guarantee that your roommate will be of the same gender, your privacy is important, which is why every bed has privacy curtains. 

You can also ask about paying for a private or semi-private room, as there is a limited number available in each Vancouver Coastal Health (VCH) hospital. While there is no guarantee a private or semi-private room will be available, we try our best to accommodate these requests. 

  • Shared rooms (three-person or more): These rooms don't cost anything for patients with B.C. Medical Services Plan coverage. 
  • Semi-private (two-person): You share the room and bathroom with one other person. All genders may share semi-private rooms.
  • Private room (one person): You are the only person in the room with your own bathroom. 

Visitor information

A range of services available to visitors at our hospital campuses or long-term care sites. These include caregiver and food services, parking, Wi-Fi as well as wayfinding, travel and accommodation information.

Supportive and inclusive care services

  • American Sign Language (ASL) Interpreters

    American Sign Language (ASL) interpreters are available for deaf, deaf-blind an…

  • Spoken language interpreters

    Interpreter services are available free of charge if it's difficult for you to …

  • Ethics Services

    Our role is to support you in identifying, analyzing, and resolving ethical iss…

  • Indigenous Patient Navigators (IPNs)

    Indigenous Patient Navigators support patients, families and staff while respec…

  • Spiritual Health and Multi-Faith Services

    Giving you comfort and support, spiritual care practitioners can help address t…

Support and information services

Nurses 

Nurses can assist you with many issues. Do not hesitate to ask if you need any assistance or support. 

Social workers

A social worker can help you and your family with the following issues:

  • Personal and financial affairs: Social workers can provide guidance about how to talk with your family and friends about your wishes and values related to end-of-life (i.e., Advanced Directives) and your finances (e.g., Will). 
  • Transportation and accommodation
  • Home care after surgery
  • Emotional support before, during and after surgery

Health advice over the phone

Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. This free, 24-hour, non-emergency telephone service is staffed by trained registered nurses, pharmacists and dieticians who can help answer your health-related questions with translation services in over 130 languages.

  • Health records and privacy

    Collecting and maintaining high quality health records is vital to providing ou…

  • Financial services and support

    Every patient is cared for with kindness, compassion and respect. If you need a…

  • Fees and payments

    Information on healthcare costs, including paying invoices or statements and pa…

  • Patient Care Quality Office

    We invite you to share your feedback through the Patient Care Quality Office, a…

  • Patient safety

    Whether you're a patient, visitor, health-care provider or support staff, we ea…

  • Travel and accommodation assistance

    We understand that making travel arrangements to receive health care treatment …

Our hospitals

Click for more information including visiting hours, services available, parking and transit directions.